If you’re anything like me — i.e., a person who knows zilch about service design — the term “designer” conjures up images of people in trendy clothes fiddling with programs, endlessly tweaking UI this and UX that, with a coffee mug in hand at all times. As it turns out…

Outsourcing a nearshore software development team is becoming more popular among customers who desire high-quality results from software engineers in countries with a slight time zone difference. Several world-famous enterprises choose nearshore software development teams as a cost-effective and productive solution for their project needs. But how do you pick…

For many businesses, the biggest challenge has been finding and recruiting qualified tech specialists. Although there is no denying that these people have been in high demand for years, the pandemic has accelerated the need for various talents in the sphere. As specialists are in high demand, there is a…

The story is about hoe the Estonian Unemplyment Fund is using machine learning to match job seekers with open positions. Screening thousands of candidates for jobs is time-consuming. Determining which candidates are suitable for a specific role requires criteria-based analysis. But how can you ensure the right candidates are selected…

Public-sector digitalisation case study. Learn how Tallinn achieved faster penalty processing via digitising their processes. No one likes getting a ticket. There are times when people are in a rush or distracted, and it can be a simple human error of forgetfulness that someone gets slapped with a fine. However, it is probably not common knowledge that processing a ticket requires several working hours by…

Background — digitising healthcare prescriptions In their quest for efficiency and excellence, the Estonian Health Insurance Fund and the Ministry of Social Affairs launched an e-Prescription project in 2010. The previous paper prescription system inefficiently used all the involved parties’ time in the prescribing and the buying and selling of medications. Writing recurring prescriptions wasted…

To get great software through outsourcing, you don’t have to be an IT expert. But you do have to get the onboarding process right. Outsourcing software development, especially abroad, is considered high risk by some. For others, it’s business as usual that produces great results. I work at Helmes, and…

Helmes has been partners with a Chinese-Estonian joint venture, Post11, for several years. It has been an exciting experience getting to know the Chinese approach to business. It has been a fascinating learning curve conducting international business software development outside of Western business environments. We understand now better some of…

Today’s world is all about making everyday processes easier, faster, and more effective. It’s true whether you’re ordering food, hiring a taxi, or looking over your business processes to understand where the problems are. Helmes and telecommunication company Telia Finland, together with Turck Vilant Systems, recently took a similar concept…